Newell Brands Store Manager Yankee Candle Company - Willow Grove, PA in Willow Grove, Pennsylvania

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The Yankee Candle Company, Inc.

Position Description

JOB TITLE: Store Manager DEPARTMENT: Retail

LOCATION: Retail Various Locations REPORTING STRUCTURE: District Sales Manager

BAND/GRADE: Various Grades FLSA STATUS: Salaried Exempt

JOB SUMMARY : Responsible for the following: management and leadership of an assigned Yankee Candle Store and driving daily sales

performance; maintaining service and operational standards; supervising, coaching, counseling and training staff on sales program; ensuring

adequate staffing through consistent recruiting and networking efforts; providing superior customer service; maintaining store facilities; ensuring

safety and security for guests and staff; effectively managing the store inventory, preparing cash reports and merchandise orders; and other similar

duties pertaining to the management of a retail store.


Duty/Responsibility: Drive store sales and profitability plan to meet or exceed sales revenue to budget. Maintains current knowledge of product,

merchandise, store policy and company information in order to provide high quality and informed guest service.

Duty/Responsibility: Responsible for recruiting, hiring, training and developing a sales oriented team that will achieve the goals for the year in the

Guest Experience Shop score.

Duty/Responsibility: Model, teach and demonstrate exemplary guest service standards in the store per company best practice.

Duty/Responsibility: Responsible for all visual presentation and operational standards by ensuring the effective implementation of all visual and

operational direction with urgency and proper planning. Ensure that total presentation and display of merchandise is impactful, customer focused

and maximizes sales. Ensure that standards are being followed including plan-o-grams, cleanliness, marketing/signage and sales promotions.

Duty/Responsibility : Handle both positive/negative human resource-related issues through addressing employee concerns; complete annual and

introductory performance appraisals; lead through coaching, documenting, praising/rewarding, and disciplining as necessary.

Duty/Responsibility: Control expenses through the proper use of the labor model, proper scheduling, inventory results achieving targets, and

monitor controllable expenses that impact the store’s bottom line profit.

Duty/Responsibility : Ensure a safe and healthy workplace and shopping environment for our employees and guests. Maintain a safe and healthy

workplace and shopping environment for our employees and guests. Carry out store safety, security and related procedures, as established.

Actively manage store safety using the tools provided and through the proactive identification and resolution of issues. Implement and execute all

required safety activities.

Position Description

Duty/Responsibility : Uses a computer to process information and transactions. Prepares cash reports and merchandise orders and is responsible

for other similar duties pertaining to the management of a retail store.

Duty/Responsibility: Ability to perform all duties of the other roles within the store.


FINANCIAL RESPONSIBILITIES: Responsible for maintaining store budget of controllable and non-controllable expense

WORK RELATIONSHIPS (INTERNAL): Other members of the retail chain (including District Sales Manager, Regional Sales Manager, and Human Resources Generalist); partners in the areas of Operations and Finance.

WORK RELATIONSHIPS (EXTERNAL): Yankee Candle Company guests and/or vendors


EDUCTATION: High School Diploma/GED or equivalent experience

RELATED EXPERIENCE: 3+ years’ demonstrated supervisory/management experience in a specialty retail sales environment or similar fast paced, customer service environment preferred.


SKILLS REQUIRED: Demonstrated ability to effectively lead/direct, coach and train others in a retail setting, and the ability to relate well using communication, interpersonal, diplomacy and related skills. Previous experience in a retail sales environment with increasing levels of responsibility and strong working knowledge of general retail practices and procedures. Strong customer service skills and the ability to sell products. Experience in a specialty retail environment. Ability to use a computer to process information and transactions.

WORKING CONDITIONS/ PHYSICAL DEMANDS : Typical Retail Store environment . Please reference Work Environmental Checklist for this job. Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as operational need may require.



This description is intended to describe the general nature and level of the work being performed by the incumbent and is not intended to be an exhaustive list of all responsibilities, duties and skills required for success nor does it represent a contract between the incumbent and YCC. Duties and responsibilities may be changed with or without being reflected in this written format and with or without prior notice to the incumbent.


COMPANY: The Yankee Candle Company, Inc

Requisition Id: 112756

Location: PA - Willow Grove