Newell Brands Customer Service Representative RSG Rawlings Sporting Goods, St. Louis in Saint Louis, Missouri

Responsibilities Job Description

Job Title: Customer Service Representative Rawlings/Worth

Department: Sales Operations

Reports to: Director, Customer Service

Location: St. Louis Corporate Office (Maryville)

FLSA Status: Non-Exempt

General Overview: Processes orders and answers incoming phone calls from distributors, customers, and sales representatives. Takes phone orders, anticipates product availability, answers questions and troubleshoots issues. Makes outbound calls to customers to resolve problem orders and to generate additional sales.

Duties & Responsibilities:

  • Answers incoming phone calls and takes orders from customers.

  • Answers questions and troubleshoots customer service issues.

  • Insures orders are shipped based on the request date, and tracks shipments as necessary.

  • Follows up on back orders or delinquent orders.

  • Provides pricing for dealers.

  • Serves as liaison for finding and expediting picking tickets.

  • Checks stock inventory as requested.

  • Prepares proper documentation and shipping instructions.

  • Work with salesmen as necessary

Knowledge, Skills and Abilities:

  • Bachelors Degree or comparable work experience in similar customer service position

  • Excellent alpha and numeric data entry skills

  • Proficient with Microsoft Office software, e.g. Word, Excel, Power Point, Lotus

  • Minimum 2 years prior customer service experience preferred

  • Excellent organizational skills with strong attention to detail

  • Strong verbal communication skills

  • High level of professionalism and positive people-interface skills

LANGUAGE SKILLS

Ability to read and interpret documents and paperwork. Ability to speak effectively before customers or employees of organizations. Must have proven excellent written presentation and verbal communication skills.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic math and algebra.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, walk and use hands regularly. The employee is frequently required to reach with hands and arms. The employee is regularly required to stand and walk. The employee will occasionally lift and/or move objects weighing 30 - 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Employee will be required to hear telephone.

Working Conditions: General office working conditions.

This job description does not list all the duties of the job. Position may be required to perform other duties as needed.

Equal Employment Opportunity

We participate in E-Verify

Equal Opportunity Employer Minorities/Females/Disabled/Protected Veterans/Sexual Orientation/Gender Identity

COMPANY: Rawlings Sporting Goods

Requisition Id: 112624

Location: MO - Saint Louis

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