Newell Brands NBTA QC/Returns Associate Reno Distribution Center in Reno, Nevada

Live, Learn, Work and Play

Marmot® and ExOfficio®, brands owned by Newell Brands (NYSE: NWL), are globally-recognized as designers, developers, marketers and retailers of high-performance technical apparel and equipment.

Our core values of People Product Planet represent our commitment to innovation, quality, authenticity, continuous improvement, community and sustainability. We offer a competitive total compensation, health and wellness package and a down-to-earth, collaborative and engaging work environment.

Embark on your next adventure at Marmot® and ExOfficio®!

Responsibilities

The QC/Returns Associate is responsible for ensuring the highest standards of quality and providing excellent customer service within a specific turn time. He or she also performs general administrative and production support to other areas of the Distribution Center as needed.

Major Duties

  • Ensures at all times that products meet or exceed quality standards according to the brand’s specifications

  • Pulls units from inbound shipments according to brands AQL chart, conducts detailed visual and measurement inspections to identify and remove non 1st quality goods. Documents findings and reports back to the QC/Returns Supervisor

  • Processes inbound returns for direct and wholesale customers. Reviews items to determine condition, i.e. first or second quality. Accurately matches up documentation and reports discrepancies and/or concerns to the QC/Returns Supervisor

  • Re-bags and re-tags products as necessary or as directed by the QC/Returns Supervisor

  • Performs VAS services for specific customers, including hanging, labeling, folding and specific packaging

  • Open and clear communication is key to a successful and comfortable work environment. It is every employee’s responsibility to communicate with their supervisor or manager when issues arise within the scope of their task or assignment. If an employee has questions or is unsure of what is being asked of them, it is the employee’s responsibility to ask for clarification

  • Must exude a willingness to work in any department in the DC as necessary

  • Must maintain a professional attitude at all times

  • Must maintain productivity standards at all times

  • Must maintain a clean and safe work environment

  • Follows all safety procedures and report safety infractions

  • Participation in the annual Physical Inventory counts

  • Housekeeping responsibilities as assigned by QC/Returns Supervisor

  • Ability to work effectively in a team environment

  • Flexibility in a changing work environment

  • Excellent attendance and punctuality is expected

SECONDARY RESPONSIBILITIES

  • Matches up processed pick tickets to return authorizations and verifying quantities as a secondary quality check

  • Performs data entry using various software programs

  • Provides correspondence internally and externally with customer service on the status of RA’s

  • Corresponds with Dealer Services on questions related to returns, e.g. missing RA#, approval codes, etc.

  • Pulls paperwork to review discrepancies brought to the attention of the QC/Returns Supervisor

Qualifications

  • High School diploma or equivalent

  • 1 year of customer service experience, preferably in a Distribution Center or Warehouse environment

  • Possess a working knowledge of office procedures and office equipment as well as correct punctuation, spelling and grammar,

  • Good problem solving skills and organization

  • Strong verbal and written communications skills

  • Possess good working knowledge of the following computer programs: Outlook, Word and Excel.

  • Seamstress experience desired

Other Information

Please note, all offers of employment are contingent upon the successful completion of a pre-employment consumer/investigative report and a pre-employment drug screen.

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Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

COMPANY: Marmot Mountain, LLC

Requisition Id: 108692

Location: NV - Reno

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