Newell Brands Representative Services Assistant, Jostens in Owatonna, Minnesota

Position Title: Representative Services Assistant

Location: Owatonna

Reports to: Area Supervisor

Job Summary :

This role performs account setup and order entry functions for Rep Services, and provides other administrative support to the team.

Job Description:

Perform standard account setup and order entry functions

• Create and maintain account information

• Enter, correct and process orders

• Enter Bridge Orders in the Oracle system

• Evaluate error messages and take corrective action

• Maintain necessary data documentation

• Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry

Daily and weekly report generation and monitoring

• Clear orders from the weekly distribution report

• Monitor inventory and aging in on-hold and pending report

Email, mail & fax

• Monitor assigned e-mail boxes

• Open and distribute mail and faxes

Team participation and responsibilities

• Communicate openly with team members, provide feedback, instill cooperation and trust

• Participate in the team’s sense of vision, mission, and common purpose

• Demonstrate a commitment to the team’s roles, tasks, responsibilities and leverage the skills, talents and creativity of all team members

• Contribute to the team’s goal of continuous improvement, anticipating and adapting to change

• Provide recommendations for process improvement


• High school diploma or GED

• One year of previous customer service or order processing experience

• Working knowledge of MS Office suite applications

• Strong oral and written communication skills

• Ability to work both independently and in a team environment

• Ability to make decisions and exercise judgement

• Attention to detail and ability to scan for accuracy

About Newell Brands:


Newell Brands (NYSE: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Jostens, Marmot, Rawlings, Oster, Sunbeam, FoodSaver, Mr. Coffee, Rubbermaid Commercial Products, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, Waddington and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

About Jostens:

Celebrating 120 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.

Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.