Newell Brands Rep Product Service in Neosho, Missouri

Position Title: Rep, Product Service

Reports to: Pat Davis

Location: Neosho DC

Job Duties:

  • Takes inbound phone calls from WSC and consumers.

  • Print on demand ( Product manuals)

  • Enters orders into system in accordance with order entry criteria for consumer and Warranty Service Centers

  • Web site communication for ODC and SPI

  • Research and Issue WSC credits

  • Conducts research to identify part numbers of items requested by WSC and consumers

  • Provides product information and parts order ETA's

  • Verifies product warranty eligibility and determines appropriate action

  • Initiates action in responding to claims of lost shipments, shortages, mis-ships

  • Creates and maintains monthly reporting

  • Creates service bill for SAP portal for WSC

  • Research Newell EBay, DTC returns in Sales force for possible credit

  • Performs various duties as assigned

  • Ensure proper sorting procedures are being followed at all times.

  • Perform labeling, sorting, wrapping, packing, and repacking as needed for product returned.

Minimum Qualifications:

  • High school education or equivalent required

  • Ability to follow written and verbal work instructions

  • Good communication skills (written and verbal)

  • Willingness and ability to learn and accept new responsibilities

  • Willingness to work all scheduled work days

  • Works well under stress, meets commitments with enthusiasm

  • Uses own initiative to resolve problems, minimal supervision required

  • Basic accounting knowledge

  • Prefer basic knowledge of excel and word

Newell Brands (NYSE: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Marmot, Oster, Sunbeam, FoodSaver, Mr. Coffee, Rubbermaid Commercial Products, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.