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Newell Brands Office Services Administrator in Freeport, Illinois

Position Title: Office Services Administrator

Reports to: Engineer, Operations

Location: Freeport, IL

Job Summary:

The mission of Newell Brands’ Corporate Real Estate team is to partner with our internal customers to develop and deliver progressive real estate and facilities solutions that create value by supporting growth and driving out costs.

The Office Services Administrator is the ambassador for the facilities management program. The OSA shall be responsible for ensuring service excellence and enhanced experience for the users and occupants within the workplace. The OSA shall build and establish a program to ensure a positive workplace experience each day.

The Office Services Administrator is the ambassador for the facilities management program. The OSA shall be responsible for ensuring service excellence and enhanced experience for the users and occupants within the workplace. The OSA shall build and establish a program to ensure a positive workplace experience each day.

In addition, the purpose of this position is to support Newell Brands as an employer of choice at a specific facility, set of buildings, or campus environment. The position is charged with the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the occupants, environmental health and safety, and quality programs, in coordination and conjunction with Newell’s goals and objectives. The position coordinates the activities, financials, vendors and manpower required for current and future needs of the building and operations.

Job Duties:

• Work with the Facility Manager to build and deliver best in class employee experiences in the workplace that in turn promote efficiency, productivity, and peak performance.

• Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace environment. This includes supporting protocols, culture & etiquette.

• Design and implement guidelines and best practices for building occupants to optimize their experience.

• Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.

• Assist with identifying needed repairs, maintenance, or updates required in the workplace.

• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors

• Report on open and closed work orders and check the status of open work orders with the assigned

• party

• Request, review, and submit work orders, bids, and proposals from vendors

• Verify final invoice pricing and process payments in a timely manner

• Assist in the monitoring and assessment of vendor performance

• Provide office orientation training and assistance to new associates and employees

• Communicate required information to employees, executives, facilities management, and landlord as needed.

• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready.

• Project an approachable and professional image in personal appearance, manner, and demeanor.

• Ensure complaints, questions, concerns and suggestions are addressed and conduct follow-up, if needed.

• Support building initiatives and special events designed to create connections between occupants and share information regarding local attractions, events (concerts, theater, sporting events, special events, etc.), and news (road closures, traffic patterns, weather issues, etc.).

• Ensure the day-to-day operations of the facility(s) or campus including janitorial, life-safety, engineering and general maintenance are implemented and carried out in a manner consistent with Newell policies and ownership directives. This is to include the management of contracts to assure all contracts are reviewed on a regular basis and are bid out as needed and assures invoices match contract pricing.

• Develop short and long term tactical plans and programs for the innovation of office space activities based on strategic plans.

• Work to ensure workspace needs, contracts, and associated operating budgets are defined and established.

Minimum Qualifications:

• High school diploma or a General Equivalency Diploma (GED)

• Minimum of 1 year of work experience in an administrative, accounting or tenant services capacity

• Previous customer service experience

• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

• Proficient in understanding management agreements and contract language

• Working knowledge of computer software programs and base building systems

• Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)

• Demonstrated ability to exercise good judgment

• Excellent interpersonal skills

• Ability to work a flexible schedule as needed, including but not limited to on call after hours and weekends

Preferred Qualifications:

• Associates or Bachelors degree in facilities management, building, business or other related field preferred

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; and move throughout the building and grounds frequently and throughout the day.

Newell Brands (NYSE: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Marmot, Oster, Sunbeam, FoodSaver, Mr. Coffee, Rubbermaid Commercial Products, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.