Newell Brands LIF - Account Representative - Retail in Fishers, Indiana

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Lifoam is a leading manufacturer of custom and proprietary molded foam and protective packaging solutions. The company designs, manufactures, and distributes value added expanded polystyrene (EPS), polyurethane, and refrigerant products used in a number of applications from seven plants in the US. The company's products include premium temperature assurance packaging for the healthcare industry, disposable foam coolers and related products for the consumer market, cold chain packaging for the specialty food & beverage market, and custom & proprietary packaging solutions for a variety of commercial end markets. Its well-known brands include "Lifoam" promotional and imprinted disposable ice chests, "Freez Pak" reusable ice substitutes, "Propak" insulated commercial packaging, and the "EnviroCooler" line of Healthcare packaging, among others.

Since 2013, Lifoam is part of Jarden Home Brands, a subsidiary of Jarden Corporation (NYSE: JAH), a leading provider of niche consumer products, with over 25,000 employees worldwide.

Responsibilities

Primary Purpose of Position:

Account Service Representative role includes providing exceptional customer & sales support for several hundred customers via telephone, fax and email. Key responsibilities include process and control of sales orders, using effective communication with sales, operations regarding inventory issues and transportation regarding scheduling, within assigned areas and detailed verification of invoicing to customers.

Major Duties

Essential Functions and Responsibilities:

  • Receive and respond to inquiries from customers, sales staff, internal departments, and vendors. Use professionalism and diplomacy to handle complaints, make adjustments, answer or initiate correspondence and make every effort to satisfy the customer.

  • Manage daily order to cash operations, including releasing of sales orders, creating delivery documents, updating & invoicing orders/shipments within allotted time.

  • Run and analyze daily reports in SAP and BI systems.

  • Complete daily performance metrics and contribute to meeting customer’s expectations and service level goals of 98/98

  • Investigate and troubleshoot customer service issues and ability to analyze problems and make independent judgment to initiate corrective action or resolution

  • Assist in the preparation of new customer setup forms and/or request changes to existing accounts in the corporate database maintaining customer requirements and regulatory compliance guidelines

  • Assists with plant audits or customer visits

  • Enters or corrects line item price on sales orders following pricing approval process, provides pricing inquiries and prepares pricing letters for customers.

  • Provides damage shipment disposition and corrective action/resolution plan

  • Develop and maintain effective working relationships with inventory and production personnel to help assure proper inventory levels and assist in inventory allocations in accordance with sales forecasts.

  • Develop and maintain effective relationships with National/Key Account Managers in designated channels and with the other Account Service Representatives where channels overlap.

  • Create and maintain up-to-date SOP (standard operating job processes) outlining customer specific exceptions and processes necessary to service the customer as expected and agreed upon.

  • It is an essential function of the job as part of the initial conditions of employment that the individual will not be a direct threat to him/herself, others or to property. This is defined as a significant risk of substantial harm.

  • Poses no direct threat to the health or safety of himself/herself, of others, or to property. Defined as a significant risk of substantial harm that cannot be eliminated or reduced to an acceptable level by reasonable accommodation.

  • Requires regular attendance to perform essential element as contained herein between the assigned start and end times for work.

  • Performs such individual assignments as management may direct.

  • Establishes and maintains effective work relationships within the department, the Corporation and the community; and maintains the professional competence, knowledge and skill necessary for the satisfactory performance of all assigned responsibilities.

Qualifications

BASIC QUALIFICATIONS:

Education

Associate’s Degree or equivolent work experience

Experience/Knowledge

  • Basic knowledge of customer service function and roles such as planning, organizing, coordinating and directing

  • High concern for detail and accuracy

  • Exceptional verbal and written communications skills

  • Three to five years of experience consumer products customer service or operations

  • Demonstrates a high concern for detail, accuracy, and compliance to Company and Corporate policies and procedures

  • Demonstrates ability to perform under high levels of stress for peak seasons

  • Interpersonal skill in order to work effectively and confidently with individuals both internal and external to the Company at varying levels of influence

  • Demonstrated ability to display diplomacy in day-to-day interactions with a commitment to task and awareness of urgency

  • Self-motivated, with high energy and an engaging level of enthusiasm

  • Able to perform basic calculations and mathematical figures

  • Ability to work individually and as part of a team

PREFERRED EXPERIENCE/QUALIFICATIONS:

  • Bachelor’s Degree

  • Experience with SAP System

  • Working in conjunction with transportation and/or product planning departments

TECHNICAL ROLE COMPETENCIES:

  • Knowledge of internal systems, SAP

  • Proficiency in Excel, Word, Access, Outlook and PowerPoint

Equal Employment Opportunity

We participate in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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COMPANY: Hearthmark, LLC

Requisition Id: 112931

Location: IN - Fishers

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