Newell Brands Customer Service Specialist - United States Playing Card Company in Erlanger, Kentucky
PositionTitle: Customer Service Specialist – United States Playing Cards
Location: Erlanger, KY
Reports To: Sales Operations Manager
Focus on excellence in customer service (internal and external) execution, utilizing cross-functional team support for sales enablement efforts that profitability, measurably and continuously improve the attraction of new customers and the retention of existing customers.
Customer acquisition - focus resources, time, effortand creativity to support target growth rates.
Customer retention - anticipate customer needs
Maintain99% retention rate as measured by YoY sales $.
Administration – use CSR/Sales Enablement tools (such as CRM -SalesForce.com, Order Processing System, Artwork System, etc) to executecustomer service processes and centralize associated core criticalcommunication documents to effectively pursue targets.
E&Omanagement with clear-out of inventory within 6 months of identification.
Process ownership – communicate via telephone, email andother communication methods to develop relationships and understanding ofbusiness (internal and external) to build & deliver tailored offerings thatwins new business & retains key accounts.
Compliancewith and enhancement of existing and future customer service processes.
Workclosely with Customer, Sales, Compliance, Planning/Ops/Quality, Warehouse/Shipping/Traffic.
• Bachelor’s degree required
• 3-5 years of customer service experience/sales assistance
• Strong organization skills and attention to detail
• Ability to prioritize and respond to changes in demands and customer needs, accurately and quickly.
• Demonstrated ability to enter and track orders
• Demonstrated ability to track Inventory
• Effective uses of ERP system such as SAP, and MS Office: Excel, Word, PowerPoint, Outlook e-mail for reporting and communication.
Newell Brands (NYSE: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Jostens, Marmot, Rawlings, Oster, Sunbeam, FoodSaver, Mr. Coffee, Rubbermaid Commercial Products, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, Waddington and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.