Newell Brands Yearbook Consultant in Clarksville, Tennessee

Position Title: Yearbook Consultant - Customer Service

Location: Clarksville, TN

Reports to: Customer Service Manager

Job Summary:

Jostens is looking to hire a dynamic Yearbook Consultant for our Customer Service department. Thisrole manages a caseload and is responsible for achieving positivecustomer experiences and creating loyal customers by identifying and meetingtheir unique needs in a timely and effective manner. This consultant initiates,monitors and directs all communications between sales reps, customers, andproduction. Caseloads are medium to large and contain some complexity and risk.

Qualifications:

Required:

  • Associates degree in a related field, or equivalentexperience

  • 1-2years’ experience or training in successful customer relations

  • Excellent computer software skills includingdesktop design software

  • Ability to learn and maintain precise Yearbookproduct knowledge

  • Exposure to and understanding of the industry and competition

  • Ability to make and enhance strong businessrelationships with Sales Reps

  • Excellent communication skills, including writtenand verbal with exceptional presentation skills

  • Ability to multi-task, prioritize, and workindependently, as well as in a team-based structure

  • Demonstrated consistent customer-focused attitude

  • Willingness and initiative to take on additionalresponsibilities

  • Level of creativity in problem solving and processimprovement

  • Ability to travel

Preferred:

  • Bachelor’s degree in a related field

  • PriorYearbook Staff or equivalent experience

  • Reasonableflexibility of schedule

  • Keyaccount management experience

Celebrating 120 years of business, Jostens hasbeen a part of local communities, working with K-12 schools, colleges anduniversities, teams and affiliation groups. Representatives from Jostens touchthousands of schools and groups every day, working to make a difference withproducts and services that recognize accomplishments and help people tell theirstories. These products, along with resources for educators, yearbookcurriculum and services to help motivate and inspire like Jostens Renaissance®and Commitment to Graduate (C2G) are all designed to contribute to a positiveand rewarding school experience.

As a household name and leading brand in ourmarket, we are passionate about being the most trusted partner in celebratingmoments that matter. We are a mid-size company with a small company feel,allowing us to move fast and explore innovative ideas.

Newell Brands (NYSE:NWL) is a leading global consumer goods company with a strong portfolio ofwell-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers,Coleman, Jostens, Marmot, Rawlings, Oster, Sunbeam, FoodSaver, Mr. Coffee,Rubbermaid Commercial Products, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid,Contigo, First Alert, Waddington and Yankee Candle. For hundreds of millions ofconsumers, Newell Brands makes life better every day, where they live, learn,work and play.

Newell Brands and itssubsidiaries are Equal Opportunity Employers and comply with applicableemployment laws. EOE/M/F/Vet/Disabled are encouraged to apply.