Newell Brands Rep, Customer Service in Chelmsford, Massachusetts

Equal Employment Opportunity

Waddington North America Inc., a leading manufacturer and marketer of high-quality plastic disposable products for the food service industry for over 40 years.

Customer Service Representative

We are currently seeking a Customer Service Representative to process orders and handle all customer issues for an assigned group of brokers. Work with Scheduling and Traffic departments to ensure timely release and shipment of all orders. Cover the switchboard on a rotation basis as required.

Essential job functions include:

  • Enter orders into IFS for a particular group of brokers.

  • Confirm orders via fax to either broker or customer.

  • Investigate inquires and resolve problems and assist sales personnel and representatives concerning shipping and product information.

  • Interact with Traffic, Scheduling and Accounting as needed.

  • Cover switchboard on a rotation basis for lunch and breaks and other times as warranted.

Additional responsibilities:

  • File customer orders into bin and file room as needed

  • Process correction credits as needed

  • File customer quotes as needed

  • Perform other tasks as assigned by the management team

The successful candidate must have:

High School or GED required 1+ years of customer service experience preferably in a manufacturing environment. Must have excellent data entry, phone skills and knowledge of Word and Excel a plus. Possess excellent verbal and written skills.

We offer a great work environment, competitive wages and excellent benefit package.

Qualified candidates may forward resumes, with salary exceptions, to: WNA Human Resources, 6 Stuart Road, Chelmsford, MA. 01824. Attention Anna Silva:

Anna.Silva@ Fax: (978) 935-4325

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


COMPANY: Waddington North America, Inc.

Requisition Id: 112536

Location: MA - Chelmsford